Frequently Asked Questions
TrueAccord is a debt collection company started by people who had experienced bad treatment in the debt collection process. We recognized an opportunity to build a system to fundamentally change debt collection, so we created TrueAccord to turn collections into a recovery and reconciliaton process.
RMA Certification Number: P1503-1102
Contact VP Legal of Compliance Kelly Knepper-Stephens at email@example.com
RMA Business Certification Number: C1901-1123
The best way to get in touch with us is to send us an email at firstname.lastname@example.org or call us at (866) 611-2731. We look forward to speaking with you. Our mailing address is 16011 College Blvd, Suite 130 in Lenexa, KS 66219. Our operating hours are 8am to 8pm ET, Monday to Friday.
- Full Legal Name
- Date of birth
- Last four digits of a Social Security Number
- Complete mailing address
Do you no longer wish to receive emails from TrueAccord? You can stop email communication by
- Clicking the Unsubscribe link at the bottom of any email you have received.
- Calling (866) 611-2731 from 8:00 am to 8:00 pm ET (Monday – Friday)
- Emailing email@example.com
Regardless of how you choose to notify us, we will honor all requests to stop further email communication. Once you’ve submitted a request to stop emails from TrueAccord, please allow 48 hours for processing.
At TrueAccord we talk to our customers in a variety of ways. Emails, letters and calls are just a few of the methods we use.
To assist our team in reaching our customers efficiently and consistently we sometimes use automation software to schedule and send messages. These messages have all been written and reviewed by a TrueAccord team member but are sent automatically by our software.
To provide meaning our automated messages use virtual sender names. These virtual sender names are grouped and referred to as our “Automated Staff”. We believe transparency increases trust, removes hidden agendas and provides a better customer experience. So to act according to this conviction we’re publishing a directory of our automated staff names so that you, the customer, can be sure that when you receive a message from us its authenticity can be verified.
- Aaron Munoz
- Amrita Singh
- Anil Patil
- Charlie Maxwell
- Daryl Washington
- Deanna Hill
- Eric Lee
- Gabriel Vasquez
- Isabel Orozco
- Joseph Jefferson
- Melinda Brewer
- Nolan Davis
- Peter Martin
- Sam Geary
- Susan Anderson
- Thomas K
- Teresa Zuniga
If TrueAccord is reaching out about a debt you do not recognize, you can dispute your debt or contact us by emailing firstname.lastname@example.org or calling us at (866) 611-2731 from 8:00 am to 8:00 pm ET (Monday – Friday). Our team is on hand to answer questions and help you get this balance resolved.
While you may have different rights under the law where you reside, it is TrueAccord policy to honor all disputes, no matter how they come to our office. If we receive a dispute over our website, over the phone or in writing, we put the account on hold and do not resume collection activity until we have provided validation documentation as required by the FDCPA.
At TrueAccord, we offer a number of flexible payment options that you can customize to fit your needs. We are happy to discuss payment options with you. Our goal is to help you get this matter resolved as soon as possible.
You can learn about your payment options using several methods.
- Click the links in the emails we send you to visit our website.
- If you have your TrueAccord account number handy, you can click here and enter it to visit our website.
- Send an email to email@example.com.
Call us at (866) 611-2731 from 8:00 a.m. to 8:00 p.m. ET (M – F).
Depending on your account, some of these payment methods may be available:
- Visa or MasterCard credit and debit cards
- Bank Transfer
- Mailed in Check, Money Order, or Cashiers check.
If you choose to mail in payment, please ensure that the check, money order, or cashiers check includes your TrueAccord account number 47-XXXX-XXXX. Checks should be payable to TrueAccord and sent to the following address:
16011 College Blvd
Lenexa, KS 66219 USA
We appreciate knowing that you mailed a payment, let us know by phone or email so we can note your account.
To unsubscribe from push notifications, you can email us at firstname.lastname@example.org or call us (866) 611-2731 during our office hours of 8 am to 8 pm ET, Monday to Friday.