Frequently Asked Questions

TrueAccord is a debt collection company started by people who had experienced bad treatment in the debt collection process. We recognized an opportunity to build a system to fundamentally change debt collection, so we created TrueAccord to turn collections into a recovery and reconciliation process.

RMA Certification Number:  P1503-1102

RMA Business Certification Number: C1901-1123

Contact: Chief Compliance Officer Kelly Knepper-Stephens at support@trueaccord.com

We are contacting you because an unpaid account in your name has been placed in our office for collection. We want to work with you to resolve your debt, and we offer an easy way to do so online in your own time, where you can see your account information, payment, dispute, or hardship options and create your own payment plan. To see your options, click on the link in our emails. You can also reach out to us by emailing support@trueaccord.com or calling (866) 611-2731.

TrueAccord is a licensed third party debt collection agency. We work with clients who place accounts for us to collect on their behalf. TrueAccord does not purchase debts nor does it own your debt. If you have more questions about your account, feel free to access your account by clicking the link in your emails. You can also contact us by emailing support@trueaccord.com or calling (866) 611-2731

TrueAccord is an A rated Better Business Bureau (BBB) accredited company.  Our mission is to empower consumers to improve their financial health. We do this by making debt collection customer-focused and as easy as possible. Don’t just take our word for it—read what our customers have to say on our Google reviews too!

TrueAccord is serious about data security.  We seek to implement the best practices in data collection, storage, processing, and security to protect against unauthorized access and disclosure. TrueAccord protects your personal information during transit using encryption such as Transport Layer Security (TLS) and at rest using encryption such as AES 256. When your personal data is stored by TrueAccord, we use computer systems with limited access housed in facilities using physical security measures.

Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. While we strive to protect your information, you acknowledge that: there are security and privacy limitations beyond our control; the security, integrity, and privacy of any and all information exchanged between TrueAccord and our customers cannot be fully guaranteed.  For more information see our Privacy Policy.